FAQ
How to Buy
At Parkland Consignment, shopping is simple!
Browse our ever-changing selection of household goods, building materials, and more — all available right here in our online store.
Step 1: Browse & Buy
Add any items you’d like to purchase to your cart and complete checkout online. Each item is unique, so once it’s gone, it’s gone!
Step 2: Pickup/Delivery Notification
After you complete your purchase, we’ll notify you by email or text with details on when and where your items will be ready for pickup or when they are scheduled to be delivered. Most items are available for pickup 2 business days and most deliveries will happen within 5 business days (we typically do local deliveries once per week)
Step 3: Pickup Within 10 Days
You’ll have 10 days from the time of notification to pick up your items. If items are not picked up within 10 days will be charged a $5/day storage fee. Items not picked up within 30 days will be considered abandoned and the purchase price will be forfeited.
Need More Time?
We understand things come up! If you’re unable to pick up your purchase within 10 days, just give us a call — we’ll do our best to make alternative arrangements. We may also be able to delivery for you for an additional charge. If you would like to discuss delivery simply email us at info@parklandconsignment.ca
Do you have items you would like to sell on Consignment?
Consignment is a simple and sustainable way to sell your quality items without the hassle of managing the sale yourself. We take photos, prepare a description, market your items online, and sell them on your behalf. You receive an agreed-upon share of the sale price (you typically receive 60%). You can choose to set a reasonable price for your items or we can recommend or set prices. Typically, items will be listed for sale for 30 days and you will need to pickup any of your unsold items.
For those with a large number of items (Estates, Downsizing, Business Realignment, etc) it may make sense for your items to remain at your location. In these situations, we will come to your location to take photos. We will then prepare a description, market your items online, and sell them on your behalf. We will coordinate item pickups between you and the purchasers.
It’s a win-win: you earn value from items you no longer need, and someone else gets to enjoy them — keeping good things in use and out of the landfill.
Please send us an email if you have items you would like us to consider selling for you!
Returns & Refund Policy
At Parkland Consignment, all items are sold as is. Because most of our products are one-of-a-kind, pre-owned, or consigned on behalf of others, we generally do not accept returns or offer refunds. Any exceptions where we issue a refund will be subject to a 25% restocking charge.
Items Not as Advertised
We want you to shop with confidence. If an item was not as advertised — for example, if it was listed as “Good Working Condition” but is not in working order — we will review your concern and may consider a return.
To request a review, please contact us by email within 7 days of purchase. Include your order number, a brief description of the issue, and photos if possible. We’ll respond promptly to discuss next steps.
Fairness First
Our goal is to ensure every listing accurately reflects the item’s condition. While all sales are final, we’re always happy to help resolve any issue where an item does not match its description.